Mark Darymple: The Universal Troubleshooting Process

url: http://www.bignerdranch.com/blog/the-universal-troubleshooting-process/

Mark D., a former coworker of mine at ArsDigita (wikipedia entry), outlines his interpretation of the UTP for software development.

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Mark Darymple: The Universal Troubleshooting Process by Walter McGinnis is licensed under a Creative Commons Attribution-Share Alike 3.0 New Zealand License